TERMS & CONDITIONS

  • Welcome to the Photographic Synergy website. Photographic Synergy Ltd runs and operates a photographic studio. If you continue to browse and use this website, you are agreeing to comply with the following terms and conditions of use, which together with our privacy policy, govern Photographic Synergy’s dealings with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Photographic Synergy may amend these Terms and Conditions at any time by posting the amended Terms and Conditions on the Photographic Synergy site. The term Photographic Synergy or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at Willows Activity Farm, Coursers Road, London Colney, St Albans, Hertfordshire AL4 0PF, UK. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use.

General Terms

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. The information provided and the opinions expressed in this website represent the views of the authors and contributors. They do not constitute legal advice and cannot be construed as offering comprehensive guidance to the Data Protection Act 2018 or other statutory measures.
  3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. We are not liable for any inaccuracies or errors.
  4. Your use of any information or materials on this website is entirely at your own risk, it is your responsibility to check that the information available meets your requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. If you believe that your intellectual property rights have been infringed on this site please notify us. We accept no liability for infringements as a result of user generated content but we will take reasonable action to remove such content where possible.
  7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  8. The services provided by us are not available to those under 18 years of age.
  9. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  10. We reserve the right to refuse, suspend or cancel your access to the site at any time and without notice.
  11. Purchased products advertised on this site are subject to the terms and conditions here.
  12. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Payment Terms

We accept all major debit and credit cards including but are not limited to Visa Debit, Visa Credit, American Express, Maestro, MasterCard Credit and Mastercard Debit. We accept the payment services such as Apply Pay, Google Pay and Samsung Pay. In-studio card and contactless payments are processed through Elavon. Deposits and booking fee payments are processed online via AppointmentCore through Stripe. Gift voucher payments are processed via Infusionsoft through PayPal. All payment platforms are Payment Card Industry Data Security Standard (PCI DSS) compliant providers that use TLS (SSL) and HTTPS to ensure safe and secure payments processing.

Interest Free Credit Terms

Photographic Synergy offer interest free credit agreements for products purchased at the viewing of images. These agreements are repayable by no more than 12 instalments and within no more than 12 months. This service is to aid customers in their purchase of photographic products from Photographic Synergy, allowing them to spread the cost over time, where less than 12-months. Our credit agreements do not contain charges of any sort including administration charges and are interest free.

Refundable Booking Deposit Terms

Most photoshoots at Photographic Synergy are free but usually require a fully refundable deposit (“deposit” or “booking deposit”) to safeguard our time and effort, as well as ensure your commitment. Exceptions include Headshot Photoshoots that require a £25 non-refundable booking fee, Makeover Photoshoots that require a £50 non-refundable booking fee, Cake Smash Photoshoots that require a £50 non-refundable booking fee and Watch Me Grow Photoshoots that also require a non-refundable £50 booking fee per shoot. Our Family, Family and Pet, Pet, Children, Baby, Maternity, Cool K9 Competition and Cute Baby Competition Photoshoots all require a fully refundable £50 deposit at the time of booking. Our Newborn Photoshoots require a £100 fully refundable deposit at the time of booking. Both our Bump 2 Baby and Emma’s Dairy Photoshoots require a fully refundable £25 deposit at the time of booking. You may choose to use any deposit as credit towards products you wish to purchase, or Photographic Synergy can process the refund for you at the viewing. How quickly the refund shows in your bank or building society account depends upon your bank and their processing times.

Non-Refundable Booking Fee Terms

Makeover, Cake Smash and Watch Me Grow Photoshoots all incur a non-refundable £50 booking fee at the time of booking. In the case of a Makeover Photoshoot this fee helps cover the cost of our professional hair and make-up artist. In the case of our Cake Smash Photoshoot this fee helps cover the cost of the cake, bathing, and disposable decorations. In the case of our Watch Me Grow Photoshoot this fee helps cover the cost of 3 mounted prints and the Luxury Soft Touch Celebration Folder they receive after their three scheduled Watch Me Grow shoots. Headshot Photoshoots incur a non-refundable £25 booking fee at the time of booking.

Cancellation Policy

In terms of any booked photoshoot, we always require 72-hours’ notice of cancellation. If you cancel outside of 72-hours, we will happily fully refund clients or re-schedule their photoshoot without extra charge. If you cancel inside of 72-hours, we charge an additional fully refundable deposit or non-refundable fee to rebook, depending on the type of shoot you have booked with us. Any deposit refunds will be processed at the viewing in accordance with our “Refundable Booking Deposit” Terms above. 

Refund & Exchange Policy

Customers are obligated to ensure full payment is received by Photographic Synergy when studio orders are signed and dated. By the nature of our business each order is bespoke and personal to each customer. Once orders commence a full refund  may not be possible on the basis that our time and effort may have been invested to fulfil the order and bespoke orders may have been placed with suppliers and manufacturers.  Photographic Synergy cannot accept returns and exchanges because of the bespoke nature of each client’s order. If products are found to be incorrect or faulty, we will replace them ensuring our clients are always 100% satisfied. All Photographic Synergy products are British manufactured using the highest quality materials and automatically have a 3-year guarantee against manufacturer defects. 

Information We May Collect From You

Photographic Synergy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, on the telephone or face-to-face, then you can be assured that it will only be used in accordance with our privacy policy. Photographic Synergy only processes personal data for core business purposes which has been obtained with opt-in consent, in accordance with The Data Protection Act 2018 and the General Data Protection Regulation (GDPR). If you provide your personal information and give us permission, we will use your data to maintain e-mail, telephone, and offline contact with you. Be assured it will be used only to support your relationship with us. We take seriously the trust you place in us and will not sell, rent, or lease your personal information to others. This is in-line with UK data collection policy.

Gift Prize Terms

When meeting clients face-to-face we will often give out a gift prize as an incentive to bring customers into the studio for a shoot. It offers an opportunity for people to give us a try risk free. We provide a free shoot and a prize worth anything up to £250. All prizes are valid for 2-months from the date of issue, the date of issue being recorded as the date any customer provides us their contact details and expresses an interest in the services provided by Photographic Synergy. The date of issue will is often referred to as the ‘Lead Creation Date’. Only one prize may be used per family, per photo session booked. In the event of multiple families being photographed together in one studio shoot they will then come to one viewing, and only one prize may be redeemed at that viewing. Gift prizes may only be redeemed at the viewing. Customers may claim a gift prize without additional spend once per household only. We are a business and must safeguard our time and effort. Gift prizes cannot be exchanged for cash or any other vouchers.

Competition Terms

Family Portrait Competition (FPC) – Win a Voucher Offer

  1. This is a prize draw competition to win a Family Gift Voucher.
  2. All entries are free of charge, only one entry per family.
  3. The offer is valid for 2-months from the date of entry. 
  4. Once you take-up the offer any gift voucher won in this competition must be used within 9-months of the win.
  5. Gift vouchers cannot be exchanged for cash, transferred to another person or another promotion. 
  6. Entrants must provide their name, email and mobile telephone number using our website form. 
  7. If you have not had a Family photoshoot in the last 12-months you are free to enter for a chance to win.
  8. The studio manager will pick winners at random on a regular basis. Winners are entitled to a FREE family photoshoot (1 hour), cinema style viewing (1 hour) and voucher worth £195 that can be used towards any studio products.
  9. We do ask for a fully refundable £50 deposit when you book with us to safeguard our time and ensure commitment. You can choose to use your £50 deposit as credit towards products you wish to purchase, or we can refund it back to you at the viewing.
  10. There is opportunity to purchase additional images & products at your viewing, however there is no obligation to do so. We simply hope our Photography sells itself.
  11. Please provide 72 hours’ notice of cancellation. We will then fully refund you or re-schedule your photo shoot without extra charge. If you cancel inside of 72 hours, we charge an additional deposit, which again is refundable back to you at the viewing.
  12. Photographic Synergy reserves the right to disqualify any entry for any reason.
  13. This promotion is in no way sponsored, endorsed, or administered by or associated with Facebook or Instagram.

Cute Baby Competition (CBC) – Win a £1,000 Canvas or Frame

  1. By booking a Cute Baby Photo Shoot you get a high-resolution digital image worth £175 totally FREE and you have the opportunity to enter into a prize draw competition to win a £1,000 canvas or frame (i.e. the prize). You are also entitled to use the £1,000 as studio credit towards other products you might like (such as digital images), but this prize cannot be exchanged for cash, transferred to another person or another promotion.
  2. For your chance to win the £1,000 canvas or frame you must choose the photo you wish to enter into the Cute Baby Competition on Facebook in your viewing, approx. a week after your photo shoot. This will be the same image you receive as the FREE high-resolution digital image, worth £175. Your chosen image will be uploaded to our Photographic Synergy Facebook page. The challenge is to get others to visit Photographic Synergy Facebook page, like our page and then leave both “comments” and/or “likes” on your Cute Baby entry photo.
  3. All entries are free of charge, only one entry per child.
  4. The offer is valid for 2-months from the date of entry. Your Cute Baby Photo Shoot must be booked in within 2-months of entry to the Cute Baby Competition. 
  5. Any prize winner must use the prize within 9-months of the win by ordering products at Photographic Synergy with a value of £1,000 or less.
  6. Entrants must provide their name, email and mobile telephone number using our website form. 
  7. Cute Baby shoots are only suitable for babies aged between 2 weeks and 2 years of age. If you have multiple children, you are welcome to bring them to the same photoshoot, but they must enter our Cute Baby Competition individually.
  8. The studio manager will pick a winner every quarter (e.g. Jan-Mar, Apr-Jun, Jul-Sep, Oct-Dec). The winner is selected from one of the top 5 entrants with the “best” likes and comments, sometime shortly after that quarter ends. We will contact the winner directly and where appropriate declare the winner across our social media.
  9. We do ask for a fully refundable £50 deposit when you book with us to safeguard our time and ensure commitment. You can choose to use your £50 deposit as credit towards products you wish to purchase, or we can refund it back to you at the viewing.
  10. There is opportunity to purchase additional images & products at your viewing, however there is no obligation to do so. We simply hope our Photography sells itself.
  11. Please provide 72 hours’ notice of cancellation. We will then fully refund you or re-schedule your photo shoot without extra charge. If you cancel inside of 72 hours, we charge an additional deposit, which again is refundable back to you at the viewing.
  12. Photographic Synergy reserves the right to disqualify any entry for any reason.
  13. This promotion is in no way sponsored, endorsed, or administered by or associated with Facebook or Instagram.

Cool K9 Competition (CK9) – Win a £1,000 Canvas or Frame

  1. By booking a Cool K9 Photo Shoot you get a high resolution digital image worth £175 totally FREE and have the opportunity to enter into a prize draw competition to win a £1,000 canvas or frame (i.e. the prize). You are also entitled to use the £1,000 as studio credit towards other products you might like (such as digital images), but this prize cannot be exchanged for cash, transferred to another person or another promotion.
  2. For your chance to win the £1,000 canvas or frame you must choose the photo you wish to enter into the Cool K9 Competition on Facebook in your viewing, approx. a week after your photo shoot. This will be the same image you receive as the FREE high-resolution digital image, worth £175. Your chosen image will be uploaded to our Photographic Synergy Facebook. The challenge is to get others to visit Photographic Synergy Facebook page, like our page and then leave both “comments” and/or “likes” on your Cool K9 entry photo.  
  3. All entries are free of charge, only one entry per dog.
  4. The offer is valid for 2-months from the date of entry. Your Cute Baby Photo Shoot must be booked in within 2-months of entry to the Cool K9 Competition. 
  5. Any prize winner must use the prize within 9-months of the win by ordering products at Photographic Synergy with a value of £1,000 or less.
  6. Entrants must provide their name, email and mobile telephone number using our website form. 
  7. Cool K9 shoots are only suitable for dogs only. If you have multiple dogs, you are welcome to bring them to the same photoshoot, but they must enter our Cool K9 Competition individually.
  8. The studio manager will pick a winner every quarter (e.g. Jan-Mar, Apr-Jun, Jul-Sep, Oct-Dec). The winner is selected from one of the top 5 entrants with the “best” likes and comments, sometime shortly after that quarter ends. We will contact the winner directly and where appropriate declare the winner across our social media.
  9. We do ask for a fully refundable £50 deposit when you book with us to safeguard our time and ensure commitment. You can choose to use your £50 deposit as credit towards products you wish to purchase, or we can refund it back to you at the viewing.
  10. There is opportunity to purchase additional images & products at your viewing, however there is no obligation to do so. We simply hope our Photography sells itself.
  11. Please provide 72 hours’ notice of cancellation. We will then fully refund you or re-schedule your photo shoot without extra charge. If you cancel inside of 72 hours, we charge an additional deposit, which again is refundable back to you at the viewing.
  12. Photographic Synergy reserves the right to disqualify any entry for any reason.
  13. This promotion is in no way sponsored, endorsed, or administered by or associated with Facebook or Instagram.

Maternity Competition – Win a Gift Voucher Offer

  1. This is a prize draw competition to win a Maternity gift voucher. 
  2. All entries are free of charge, only one entry per family.
  3. The offer is valid for 2-months from date of entry. 
  4. Once you take-up the offer any gift voucher won in this competition must be used within 9-months of the win.
  5. Gift vouchers cannot be exchanged for cash, transferred to another person or another promotion. 
  6. Entrants must provide their name, email and mobile telephone number using our website form. 
  7. Maternity shoots are only suitable for pregnant and expectant mothers.
  8. The studio manager will pick winners at random on a regular basis. Winners are entitled to a FREE maternity photoshoot (1 hour), cinema style viewing (1 hour) and voucher worth £195 that can be used towards any studio products.
  9. We do ask for a fully refundable £50 deposit when you book with us to safeguard our time and ensure commitment. You can choose to use your £50 deposit as credit towards products you wish to purchase, or we can refund it back to you at the viewing.
  10. There is opportunity to purchase additional images & products at your viewing, however there is no obligation to do so. We simply hope our Photography sells itself.
  11. Please provide 72 hours’ notice of cancellation. We will then fully refund you or re-schedule your photo shoot without extra charge. If you cancel inside of 72 hours, we charge an additional deposit, which again is refundable back to you at the viewing.
  12. Photographic Synergy reserves the right to disqualify any entry for any reason.
  13. This promotion is in no way sponsored, endorsed, or administered by or associated with Facebook or Instagram.

Children’s Competition – Win a Gift Voucher Offer

  1. This is a prize draw competition to win a Children’s gift voucher. 
  2. All entries are free of charge, only one entry per family.
  3. The offer is valid for 2-months from date of entry. 
  4. Once you take-up the offer any gift voucher won in this competition must be used within 9-months of the win.
  5. Gift vouchers cannot be exchanged for cash, transferred to another person or another promotion. 
  6. Entrants must provide their name, email and mobile telephone number using our website form. 
  7. Children’s shoots are only suitable for kids aged between 2-18 years old.
  8. The studio manager will pick winners at random on a regular basis. Winners are entitled to a FREE Children photoshoot (1 hour), cinema style viewing (1 hour) and voucher worth £195 that can be used towards any studio products.
  9. We do ask for a fully refundable £50 deposit when you book with us to safeguard our time and ensure commitment. You can choose to use your £50 deposit as credit towards products you wish to purchase, or we can refund it back to you at the viewing.
  10. There is opportunity to purchase additional images & products at your viewing, however there is no obligation to do so. We simply hope our Photography sells itself.
  11. Please provide 72 hours’ notice of cancellation. We will then fully refund you or re-schedule your photo shoot without extra charge. If you cancel inside of 72 hours, we charge an additional deposit, which again is refundable back to you at the viewing.
  12. Photographic Synergy reserves the right to disqualify any entry for any reason.
  13. This promotion is in no way sponsored, endorsed, or administered by or associated with Facebook or Instagram.

Newborn Competition – Win a Gift Voucher Offer

  1. This is a prize draw competition to win a Newborn gift voucher. 
  2. All entries are free of charge, only one entry per family.
  3. The offer is valid for 2-months from date of entry. 
  4. Once you take-up the offer any gift voucher won in this competition must be used within 9-months of the win.
  5. Gift vouchers cannot be exchanged for cash, transferred to another person or another promotion. 
  6. Entrants must provide their name, email and mobile telephone number using our website form. 
  7. Newborn shoots are only suitable for babies aged 0-14 days old. If you’re pregnant or your baby is due soon you are free to enter for a chance to win. If you have more than one baby you are welcome to bring them to the same photoshoot, but they will share the 3-hour photoshoot together. 
  8. The studio manager will pick winners at random on a regular basis. Winners are entitled to a FREE Newborn photoshoot (up to 3 hours), cinema style viewing (1 hour) and voucher worth £245 that can be used towards any studio products.
  9. We do ask for a fully refundable £100 deposit when you book with us to safeguard our time and ensure commitment. You can choose to use your £100 deposit as credit towards products you wish to purchase, or we can refund it back to you at the viewing.
  10. There is opportunity to purchase additional images & products at your viewing, however there is no obligation to do so. We simply hope our Photography sells itself.
  11. Please provide 72 hours’ notice of cancellation. We will then fully refund you or re-schedule your photo shoot without extra charge. If you cancel inside of 72 hours, we charge an additional deposit, which again is refundable back to you at the viewing.
  12. Photographic Synergy reserves the right to disqualify any entry for any reason.
  13. This promotion is in no way sponsored, endorsed, or administered by or associated with Facebook or Instagram.

Makeover Competition – Win a Gift Voucher Offer

  1. This is a prize draw competition to win a Makeover gift voucher. 
  2. All entries are free of charge, only one entry per family.
  3. The offer is valid for 2-months from date of entry. 
  4. Once you take-up the offer any gift voucher won in this competition must be used within 9-months of the win.
  5. Gift vouchers cannot be exchanged for cash, transferred to another person or another promotion. 
  6. Entrants must provide their name, email and mobile telephone number using our website form. 
  7. If you have not had a Makeover photoshoot in the last 12-months you are free to enter for a chance to win.
  8. The studio manager will pick winners at random on a regular basis. Winners are entitled to a FREE Makeover photoshoot (1 hour), cinema style viewing (1 hour) and voucher worth £195 that can be used towards any studio products.
  9. We do ask for a fully refundable £50 deposit when you book with us to safeguard our time and ensure commitment. You can choose to use your £50 deposit as credit towards products you wish to purchase, or we can refund it back to you at the viewing.
  10. There is opportunity to purchase additional images & products at your viewing, however there is no obligation to do so. We simply hope our Photography sells itself.
  11. Please provide 72 hours’ notice of cancellation. We will then fully refund you or re-schedule your photo shoot without extra charge. If you cancel inside of 72 hours, we charge an additional deposit, which again is refundable back to you at the viewing.
  12. Photographic Synergy reserves the right to disqualify any entry for any reason.
  13. This promotion is in no way sponsored, endorsed, or administered by or associated with Facebook or Instagram.

Cake Smash Competition – Win a Gift Voucher Offer

  1. This is a prize draw competition to win a Cake Smash gift voucher. 
  2. All entries are free of charge, only one entry per family.
  3. The offer is valid for 2-months from date of entry. 
  4. Once you take-up the offer any gift voucher won in this competition must be used within 9-months of the win.
  5. Gift vouchers cannot be exchanged for cash, transferred to another person or another promotion. 
  6. Entrants must provide their name, email and mobile telephone number using our website form. 
  7. If you have not had a Cake Smash photoshoot in the last 12-months you are free to enter for a chance to win. If you have more than one child you are welcome to bring them to the same photoshoot, but they will share the 1-hour photoshoot together. 
  8. The studio manager will pick winners at random on a regular basis. Winners are entitled to a FREE Cake Smash photoshoot (1 hour), cinema style viewing (1 hour) and voucher worth £150 that can be used towards any studio products.
  9. We do ask for a fully refundable £50 deposit when you book with us to safeguard our time and ensure commitment. You can choose to use your £50 deposit as credit towards products you wish to purchase, or we can refund it back to you at the viewing.
  10. There is opportunity to purchase additional images & products at your viewing, however there is no obligation to do so. We simply hope our Photography sells itself.
  11. Please provide 72 hours’ notice of cancellation. We will then fully refund you or re-schedule your photo shoot without extra charge. If you cancel inside of 72 hours, we charge an additional deposit, which again is refundable back to you at the viewing.
  12. Photographic Synergy reserves the right to disqualify any entry for any reason.
  13. This promotion is in no way sponsored, endorsed, or administered by or associated with Facebook or Instagram.

Member Benefit Terms

Willows Activity Farm – Member Benefit Offer

  1. All Willows Activity Farm Members are entitled to redeem their Member Benefit with Photographic Synergy.
  2. All member benefits are free of charge, only one benefit per membership. 
  3. The offer is valid for 2-months from the date of redemption. Photoshoot bookings made within the first 4-weeks after redemption will receive an extra £45 studio credit. 
  4. Member benefits cannot be exchanged for cash, transferred to another person or another promotion. 
  5. To redeem a member benefit, you must provide their name, email and mobile telephone number using our website form.
  6. You are only free to redeem the offer if you have not redeemed a member benefit in the last 12-months. 
  7. We do ask for a fully refundable £50 deposit when you book with us to safeguard our time and ensure commitment. You can choose to use your £50 deposit as credit towards products you wish to purchase, or we can refund it back to you at the viewing.
  8. There is opportunity to purchase additional images & products at your viewing, however there is no obligation to do so. We simply hope our Photography sells itself.
  9. Please provide 72 hours’ notice of cancellation. We will then fully refund you or re-schedule your photo shoot without extra charge. If you cancel inside of 72 hours, we charge an additional deposit, which again is refundable back to you at the viewing.
  10. Photographic Synergy reserves the right to remove a member benefit for any reason

Image Copyright & License Terms

Photographic Synergy owns the copyright to all images taken at the studio and this never changes. We give customers full ‘license’ or permission to reproduce, print or socially share all and any of their purchased digital images as they wish. We provide high-resolution image files for you to reproduce large prints and low-resolution image files to share online socially or via email. We do not allow purchased images to be used for the purposes of advertising without our direct consent. For any further information or queries telephone the studio manager on +44(0)1727 809140 or email us via info@photographicsynergy.com.

Studio Order – Processing & Collection

Upon making an order in studio, your products or digital images will be prepared within 6 weeks for you to either collect or receive by online download. You will receive email confirmation once you order is ready to pick-up from the studio or download digitally online. We ask that you collect orders within 30 days, or we have to archive them because we have only limited storage at the studio. We charge a £25 administration fee to recover archived orders. USB devices may be posted out to customers upon payment of an additional postage and package fee.

Gift Voucher – Processing & Delivery

Once purchased online you will receive email confirmation and gift vouchers will be posted out to the customers within 5-7 working days using Royal Mail. The customer is free to use the voucher themselves or gift it to someone else. All gift vouchers sold online by Photographic Synergy have a 9-month expiry date. They must be redeemed and used within these 9-months or the voucher becomes invalid and worthless. Purchased vouchers may be redeemed or validated online using the web link provided and a photo experience booked. 

Copyright Notice

This website and its content are copyright of Photographic Synergy Ltd and our contributors. All rights reserved. Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following:

  • – you may print extracts for your personal and non-commercial use only
  • – you may refer to and quote from the content for review or reference purposes within the limits of “fair dealing”, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. Photographic Synergy Ltd reserves the right to amend these Terms and Conditions and/or cancel the offers at its sole discretion.